Traffic Light System

Traffic Light System

At this level, the Vaccine Passes will be fully operational if required. The Government has not deemed that Vet Clinics are “Close Contact” businesses (eg hairdressers are all deemed close contact) However, there are aspects of our business that are “close contact”.

Going forward we will be welcoming clients and patients into the clinic provided the following is adhered to:

  1. Clients must wear face coverings at all times when they enter the building.
  2. Clients do not require to show a vaccine pass to enter the building.
  3. Clients can enter a consult room with the following conditions:
  • -They are fully vaccinated and can show a valid vaccine pass
  • -They wear a face covering  at all times
  • -Only 1 person may accompany a pet.
  • -They are free from Covid symptoms and are feeling well
  • -They have not been a close contact of a positive covid case or awaiting a test result.

If a client is unable to fulfil any of the above conditions then they must wait in the waiting room/deck or car while their animal is being examined. 

Take note:

  • Please follow signage both inside and outside the clinic, these procedures are in place to keep you, our team, and the wider community safe.
  • If you are arriving for an appointment please enter through the side door (ramp to a deck), for general enquiries please enter through the front door.
  • We are continuing to limit the number of people waiting in the reception area and may ask you to wait outside so social distancing can be maintained.
  • Our high level of cleaning and hygiene policies will stay the same, all of our consult rooms are equipped with fresh air ventilation and we will be increasing fan capacity.
  • Vaccine passes will be checked by the reception team when you arrive and they may be checked again before entering the consult room.


If you need emergency treatment for your pet after hours please call the Manukau After Hours Veterinary Clinic on 09 277 8383. This clinic is located at 15 Jack Conway Ave and is staffed by Nurses and Veterinarians all night, weekends and public holidays.