COVID-19: Update from Sommerville Vet Centre
As the current situation evolves we want to let you know about the steps we’re taking to ensure the ongoing health and welfare of clients, staff and patients during New Zealand’s response to COVID-19.
Sommerville Vet Centre will remain OPEN during the “LEVEL 4” Lock down but things will be different! It’s been a crazy day and we are going overtime to piece together all the information we need. Please stay with us and we will continue to update all of you with how we will look after our precious pet pals.
Maintaining Essential Vet Services
The Government has confirmed that “veterinary and animal health/welfare services” are Essential Services. We will be open but elective and non-essential vet procedures will be delayed. It also means some significant changes to how we admit and discharge pet patients, communicate with you and use technology to help us minimize risk. None of us know how long this situation could continue but we can ensure that necessary vet care continues with the least disruption to our pets health and well being.
To help us remain operational:
- Clients who are undergoing self isolation or have active respiratory symptoms DO NOT come to the clinic. Call us and we will discuss with you your options for any pet related matter.
- We will triage all calls and deal with as many as practical ‘remotely’ (please see VTM below).
- We are still formulating our protocols for bringing your pets to the clinic. Because of the distancing and personal protective equipment regulations this will require cooperation! Stand-by for updates.
Please call ahead if you need prescriptions, food,or flea products so we can have them ready for you.
By the end of this week we will also be able to arrange for any of these products to be sent by courier to you.
If you are advised to come to the clinic we ask that you limit the number of people coming to the clinic with your pet to ONE person.
We will require you to stay in your car and call us from the car park when you arrive. We can easily see you from reception and will come and get you when your appointment is ready.
We will also be asking you to assist with how you pay us. We are trying to create a safe eftpos procedure but we will also need you to process payments to us on-line or phone credit card in advance if you require food, OTC products or prescriptions.
We are adapting our admit protocols to minimize paper work and time spent. This means that we will provide you electronic copies of our consent forms in advance and verbal (over the phone) consent will be accepted.
We will also do all our discharge consults by phone possible so that all you have to do is come to collect your pet.
VTM stands for Veterinary Telemedicine. We can use email, the telephone, Facetime and Skype/Zoom platforms to consult on pet health matters. We are currently moving to ensure all options are available to us.
Additionally, our team are taking all practicable steps at the clinic to ensure client safety and we ask that all clients follow the directions of staff.
We will all get through this and we very much appreciate your support during this difficult time.
The Sommerville Vets Team